• What is Fetchily LLC?
    Fetchily LLC is a U.S.-based online store providing quality tools, home, kitchen, garden, and lifestyle products.

  • Where is Fetchily LLC located?
    Our company is registered at 111 NE 1st Street, 8th Floor, #8387, Miami, FL 33132.

  • Do you have a physical store?
    No, we operate exclusively online to keep prices competitive and service fast.

  • What makes Fetchily LLC different?
    We focus on reliable products, fast delivery, and responsive U.S.-based support.

  • Do you sell to both businesses and individuals?
    Yes, we serve both retail customers and wholesale buyers.

Returns & Refunds

  1. What is your return policy?
    You can return items within 30 days if unused and in original packaging.

  2. How do I request a return?
    Email info@fetchily.com or call +1 (786) 954-8046 with your order number.

  3. How long does a refund take?
    Refunds are usually processed within 5–7 business days after we receive your return.

  4. Do I have to pay for return shipping?
    In most cases, customers cover return shipping unless the item is defective.

  5. What if I receive a damaged or wrong product?
    Contact us within 48 hours — we’ll arrange a replacement or full refund.

Ordering & Payment

  1. How do I place an order?
    Simply browse our website, add items to your cart, and complete checkout securely.

  2. What payment methods do you accept?
    We accept major credit cards, debit cards, and secure online payment systems.

  3. Can I change my order after placing it?
    Contact us as soon as possible — if the order hasn’t shipped, we can update it.

  4. Do you charge sales tax?
    Sales tax is applied according to state and local laws at checkout.

  5. Is my payment information secure?
    Yes. We use encrypted payment processing and never store full card details.

Products & Stock

  1. Are all products in stock?
    Our website shows real-time stock updates — if it’s listed, it’s available.

  2. Do you sell genuine branded items?
    Yes, all products are authentic and sourced from trusted suppliers.

  3. Can I request bulk orders or wholesale pricing?
    Absolutely — contact us for volume discounts.

  4. Do you provide product warranties?
    Some products include manufacturer warranties; check the item description.

  5. What if an item I want is out of stock?
    Sign up for restock alerts or contact us for expected availability.

Shipping & Delivery

  1. Where do you ship?
    We currently ship within the United States.

  2. How long does delivery take?
    Most orders arrive within 3–7 business days, depending on location.

  3. Do you offer express shipping?
    Yes, expedited options are available at checkout.

  4. How can I track my order?
    Once shipped, you’ll receive a tracking link by email.

  5. What if my package is delayed?
    Contact our support team — we’ll investigate and provide updates.

Account & Support

  1. Do I need an account to place an order?
    No — you can checkout as a guest, but accounts make tracking easier.

  2. How do I contact Fetchily LLC support?
    Email info@fetchily.com  or call +1 (786) 954-8046.

  3. What are your customer service hours?
    We respond to messages Monday through Friday, 9 AM – 6 PM EST.

  4. Do you offer live chat support?
    Not yet — but email and phone support are fast and reliable.

  5. Can I update my personal details?
    Yes, log in to your account or contact us to update your information.